Gym Questionnaire

Gym Business Systems & Operations Questionnaire

COMPLETION

Daily Operations

What tasks take up the most time each day?

Which parts of running the gym feel repetitive or manual?

What admin tasks do you wish happened automatically?

Are there processes that rely heavily on one specific staff member knowing how to do them?

What causes the most stress during a typical week?

Are there tasks that regularly get forgotten or delayed?

Membership Management

How do you currently manage memberships?

What software platforms are you currently using?

What do you like about your current systems?

What frustrates you about them?

Do you experience issues with any of the following? (Select all that apply)

How much time is spent each week handling membership issues?

Do members ever get confused about their plans, bookings, or payments?

Leads & Sales

How do new members usually discover your gym?

How do you currently track leads and enquiries?

What happens after someone enquires?

Do you feel leads are ever lost or forgotten?

What part of the sales process feels most inefficient?

Do you currently follow up automatically with: (Select all that apply)

New enquiries Trial members Expired members Cancelled members

If not automated, why not?

What would improve your conversion rate the most?

Staff & Communication

How do staff currently communicate? (Select all that apply)

What communication problems happen most often?

Is scheduling staff difficult?

How are trainer sessions and classes tracked?

Do staff ever miss important information or updates?

What internal systems feel most disorganized?

Member Experience

What complaints or frustrations do members mention most often?

What parts of the member experience feel clunky or outdated?

What do members frequently ask staff for help with?

Are there recurring issues around: (Select all that apply)

What would make the member experience feel premium?

Reporting & Business Insights

Do you feel you have a clear understanding of your business performance at all times?

What numbers or reports are hardest to track?

What information do you wish you could see instantly?

How do you currently track the following? (Describe briefly for each)

Are reports currently automated or manual?

Marketing & Content

How do you currently manage marketing?

How much time is spent each week creating content or posting on social media?

Do you struggle to consistently promote: (Select all that apply)

What type of content performs best for your gym?

What marketing tasks would you automate if possible?

Technology & Software

Which software subscriptions are you currently paying for?

Do your systems integrate well together?

Are there tasks where staff enter the same information multiple times across different systems?

What software feels essential to your business?

What software do you dislike but tolerate because there’s no better option?

Have you ever looked for custom software solutions before?

Would you prefer:

One all-in-one system Multiple specialised tools connected No strong preference

How open would you be to testing new software solutions?

NOT OPENVERY OPEN

Biggest Pain Points

If you could instantly fix 3 problems inside your business, what would they be?

Where do you think the business loses the most money or time?

What feels unnecessarily complicated?

What bottlenecks stop growth?

What tasks would you never want to do manually again?

Your responses are saved locally. Refresh or close to reset.

✓

Submitted. Thank you.

Your responses have been recorded. We’ll be in touch shortly to discuss your gym’s systems and opportunities.

Gym Business Systems& Operations

Submitted. Thank you.

Gym Business Systems
& Operations